Description

Location:Madrid, M, ES

Are you passionate about technology, customer relationships and international business? Join Swiss Re Corporate Solutions and help shape the future of international insurance through PULSE & Network.

PULSE & Network combines a modern Software-as-a-Service (SaaS) platform with international insurance network capabilities and specialised services helping insurance brokers and insurance companies simplify the management and delivery of international insurance programs. Our proposition helps clients navigate complex processes, improve operational efficiency and manage their global insurance activities more effectively.

We are looking for a proactive, commercially minded and customer-focused professional to deliver an outstanding client experience.

About the Role

As a PULSE & Network Customer Manager, you will be part of the Commercial team, developing and managing relationships with insurance brokers and insurance companies worldwide, contributing to commercial negotiations and ensuring an excellent customer experience throughout the client lifecycle. You will coordinate with internal teams to deliver solutions, resolve challenges and maximise the value of our technology and services.

In this role you will:

• Build and maintain strong relationships with existing and prospective clients, acting as a key point of contact.
• Understand customer needs and identify opportunities to improve service delivery, platform adoption and commercial relationships.
• Contribute to commercial negotiations, proposals, pricing discussions, contract preparation and renewals.
• Coordinate client onboarding, platform demonstrations, training and ongoing adoption of PULSE.
• Explain and discuss international insurance concepts, processes and the PULSE & Network operating model with clients, ensuring they understand how our platform and services support their business needs.
• Take ownership of customer questions, requests and issues, tracking commitments and ensuring timely resolution.
• Monitor customer satisfaction and service performance, proactively addressing challenges and identifying improvements.
• Work closely with Product, IT, Operations, Finance & Administration and Legal to meet customer expectations, including coordination of insurance servicing requests.
• Translate customer feedback into actionable requirements and support customer documentation, guidelines and training materials.

About the Team

Join the PULSE & Network team, a dynamic and multicultural team within Swiss Re Corporate Solutions.

We combine expertise in international insurance, technology and commercial development to deliver innovative solutions to clients worldwide. Our Commercial team develops customer relationships, supports negotiations and business growth, and coordinates closely with Operations, Finance & Administration and IT to deliver our proposition.

We value collaboration, ownership, curiosity and continuous improvement.

About You

We are looking for someone with strong customer relationship skills, commercial awareness, a structured approach to client processes and a genuine interest in technology and international insurance.

We would like you to bring:

• Experience in customer management, account management, customer success, commercial operations or a similar client-facing role.
• Commercial awareness and confidence in client negotiations and contractual discussions.
• Excellent communication, stakeholder management and organisational skills, with the ability to coordinate teams and manage multiple priorities.
• Exceptional attention to detail, process discipline and ownership of client requests, follow-ups and commitments.
• A proactive, solution-oriented and curious mindset, with a strong willingness to learn the complexities of International Programs.
• Excellent written and spoken English at a professional negotiation level; any additional language is an advantage.

The following would be an advantage:

• Understanding of the commercial insurance industry and the roles of insurance brokers and insurance companies, with a strong interest in developing expertise in international insurance programs.
• Experience with SaaS platforms, digital solutions, client onboarding, platform implementation or user training.

For Spain, the base salary range for this position is between EUR 42,000 and EUR 70,000 (for a full-time role).

The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In situations where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.

As this role requires regular communication in English, please make sure to submit your application and CV in English language.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re Corporate Solutions

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code: 139648