Description

Summary

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The IT Manager is responsible for the day to day oversight and execution of all property level technology operations to ensure reliable, secure, and efficient performance of Hyatt systems. This role serves as the primary technical leader on property, supporting hotel colleagues and leadership through hands on system management, issue resolution, and coordination with Hyatt's Global IT, Cybersecurity, and Service Desk teams.

The IT Manager ensures technology solutions align with Hyatt brand standards and operational needs, delivering consistent support that enhances both the colleague and guest experience.

Responsibilities include, but are not limited to, the following:
• Oversee the installation, configuration, maintenance, and support of all hotel technology systems, including computers, printers, servers, phones, network infrastructure, guest Wi Fi, audiovisual equipment, and other IT assets.
• Serve as the primary technical contact for all property systems, including Opera Cloud, POS systems, Vostio/Assa Abloy key systems, HyattConnect, telephony, Wi Fi, and back office applications.
• Provide daily technical support and troubleshooting for hotel departments using a Helpdesk ticketing system (e.g., ServiceNow or similar).
• Manage user accounts, workstations, Point of Sale terminals, and system access, including creation, configuration, audits, and deactivation of user accounts.
• Perform preventative maintenance, system monitoring, backups, patching, and minor equipment repairs to ensure system reliability and uptime.
• Maintain accurate documentation of incidents, resolutions, system configurations, and asset inventories.
• Ensure property technology infrastructure (servers, switches, wireless access points, cabling, and security systems) operates in compliance with Hyatt brand standards.
• Monitor system performance and proactively identify and address risks, vulnerabilities, or service disruptions.
• Ensure adherence to Hyatt cybersecurity policies, PCI compliance requirements, data protection protocols, and global security standards.
• Perform system audits, user access reviews (UARs), and routine maintenance tasks as required.
• Partner with Global Service Desk, Global Cybersecurity, and Corporate IT teams on escalations, alerts, incidents, and system changes.
• Coordinate with third party vendors, integrators, and service providers to support system maintenance, repairs, and upgrades.
• Support property technology projects such as network upgrades, system migrations, platform conversions, and equipment replacements.
• Track technology related budgets, proposals, warranties, contracts, and project timelines in partnership with the Director of Finance and hotel leadership.
• Train colleagues and managers on proper system use, security awareness, and best practices.
• Work collaboratively as part of the broader IT and hotel leadership team to support operational goals.
• Perform other duties as assigned to support hotel operations.

Disclaimer
• This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified or assigned as business needs evolve.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

Why Work at Hyatt?
• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Discounted Ski Passes*
• Excellent training, professional development and more

*Applicable for FT Year Around Positions

This is not your typical career opportunity. This is the Hyatt Touch.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Associate's Degree in Information Technology or a related field.
• Five (5) or more years of experience in hospitality operations, IT support, or technology services.
• Prior supervisory or lead experience.
• In depth knowledge of Microsoft operating systems and environments.
• Microsoft and/or Cisco certifications (e.g., MCSA, MCSE, MCTS, MCITP, MCDST).
• Experience administering Windows Server and workstation environments, including Active Directory and domain management.
• Knowledge of network infrastructure including CAT5/6 cabling, wireless networks, switches, WAN/LAN, firewalls, and VPN applications.
• Experience supporting hospitality systems such as PMS, POS, keycard, PBX, and voicemail platforms.
• Familiarity with Microsoft Intune, SCCM, and endpoint management tools.
• Knowledge of PCI/PRA processes and compliance standards.

Additional Requirements
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on operational needs.
• Ability to sit, stand, walk, and occasionally lift or move technology equipment in support of hotel operations.