Description
The Technology and Data Specialist supports UFCW organizing campaigns and programs by administering, configuring, and supporting key technology and data platforms, with a primary focus on Salesforce. This role provides handson system support, user training, documentation, and daytoday troubleshooting for International and Local Union staff.
The incumbent works with minimal supervision, demonstrates a strong understanding of core technology platforms, and exercises sound judgment when balancing technical configuration work with userfacing support. The role requires the ability to prioritize competing requests, communicate clearly with nontechnical users, and support evolving program needs in a fastpaced, missiondriven environment.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. This list is not exhaustive and may be supplemented.
Provides daytoday administration, help desk support, and user assistance for UFCW’s Salesforce platform, including managing user access, permissions, and profiles, and resolving accessrelated and usability issues.
Configures and maintains Salesforce page layouts, fields, record types, and related platform features in support of evolving program needs.
Builds and maintains light declarative automation (such as Salesforce Flows) under the guidance of the Salesforce Coordinator and in cooperation with the Salesforce Solutions Engineer.
Serves as a point of contact for Salesforcerelated user inquiries, providing timely, accurate, and professional support.
Logs and tracks support requests to ensure consistent followthrough and accurate reporting on UFCW Help Desk activity.
Provides training to International and Local Union staff on Salesforce features, workflows, and best practices, including developing training materials and documentation.
Collaborates with the Salesforce Solutions Engineer to test new features, validate configuration changes, and support platform enhancements.
Maintains clear documentation of system changes, processes, and user instructions.
Balances competing priorities across both technical configuration work and userfacing support responsibilities.
Must develop and maintain courteous and effective working relationships with employees at all levels of the organization as well as representatives of external organizations and companies.
Duties, responsibilities and activities may change, or new ones may be assigned at any time, in the UFCW’s discretion. UFCW employees function as a team and, occasionally, and on a temporary basis, employees may be required to perform tasks usually performed by others. This might occur if a team member is absent or unavailable to complete a project and the team is responsible for the deadline. Because employees are required to work as a team, you are required to step up and fill in for a team member who is absent or needs assistance from time to time.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree in Information Systems, Data Management, Computer Science, or a related field; or equivalent relevant experience.
One (1) to three (3) years of experience in Salesforce administration, database management, or related technical support roles.
Experience working in a union, nonprofit, or missiondriven environment is desirable but not required.
Familiarity with UFCW structure, policies, and procedures is a plus.
Computer/Software/Technical Skills
Handson experience with Salesforce administration tasks such as user creation/deactivation, permission sets, profiles, and troubleshooting access issues.
Experience updating page layouts, fields, record types, and other Object Manager components.
Basic experience with declarative automation tools (e.g., Flows) or a demonstrated ability to learn them.
Familiarity with core Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Account Engagement (Pardot); candidates should be comfortable navigating these products or able to learn them quickly.
Strong understanding of data accuracy and data standards.
Ability to quickly learn new software platforms and adapt to evolving technology needs.
Salesforce Administrator certification is desirable but not required.
Communication Skills
Excellent oral, written, and interpersonal communication skills are required.
Ability to effectively present information to UFCW International and Local Union officers and staff.
Must have the ability to work with discretion and confidential information, handle sensitive situations and recognize when to refer to a higher level.
Other Knowledge/Skills/Abilities Required
Strong organizational and time management skills (planning, managing priorities, and follow-through). Must be able to work independently and as part of a team. Must be able to multi-task and demonstrate strong attention to detail.
Must have strong analytical skills and make decisions to help users with new technology in user-friendly language.
Experience in delivering new methods of training including remote/web-based training.
Job Demands
Long or irregular hours may be required, including nights and weekends is also necessary.
Ability to work in a deadline-oriented and confidential office environment. Must be able to engage in frequent overnight travel throughout the U.S. and Canada.
Ability to constantly juggle many priorities while preparing to meet regulatory and other deadlines.
Working Conditions
The work is typically performed in a normal office environment where the noise level is usually moderate.
The work atmosphere is deadline oriented.
Physical Demands
The position involves, but is not limited to, written and oral communication skills, use of computer keyboard, close vision, sitting for long periods, and travel.
This is an exempt position under the Fair Labor Standards Act (FLSA).
Reasonable accommodations will be provided pursuant to state the federal laws.
COMPENSATION
Salary Range: $60,963 - $78,943.
The UFCW provides a very generous benefits package, including:
Comprehensive health insurance coverage.
Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
Retirement Savings Account.
401(k) plan with employer matching.
Pension plan.
Dependent care reimbursement account program.
Health care reimbursement account program.
Transportation program benefits.
Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
Prepaid Legal Plan (for DC/MD/VA only).
Duration:
This is a full-time position; posting closes when position is filled.
Vaccination Requirement: The UFCW requires all employees to be fully vaccinated against COVID-19 as a condition of employment, consistent with applicable law. Any request or questions may be submitted to hrcovid@ufcw.org.
To apply submit cover letter, resume to: humanresources@ufcw.org
We believe our success rests on recruiting and retaining a diverse staff. UFCW is an equal opportunity employer.
Woman and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the state and federal laws.
