Description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong knowledge of Microsoft Teams Rooms on Android and Windows platforms

• Strong knowledge of Microsoft 365 services, including Microsoft Teams, Exchange Online and integrated workloads

• Experience with meeting room management platforms such as Teams Admin Center, Teams Rooms Pro Management Portal, Poly Lens and Neat Pulse

• Experience supporting Voice services including Teams Phone, telephony integrations, conferencing and call flows

• Strong understanding of SaaS-based monitoring and experience tools such as Nexthink

• Experience with automation and scripting using PowerShell preferred

• Experience with meeting room and video conferencing hardware such as Neat, Poly, Crestron and Cisco preferred

• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency

Education

• Bachelor's degree in Computer Science, Information Technology or related field

• Relevant certifications such as Microsoft Certified: Messaging Administrator Associate or Microsoft Certified: Modern Desktop Administrator Associate preferred

• ITIL certification preferred

Responsibilities

This Systems Engineer - UCC (Meeting/Conference Rooms & Digital Workplace) will provide Tier 3 operational support for global UCC and Microsoft 365 collaboration services, ensuring reliability, performance and continuous improvement.

• Provide Tier 3 operational and platform support for Microsoft Teams Rooms on Android and Windows

• Support and manage Microsoft 365 collaboration services including Microsoft Teams and Exchange Online

• Troubleshoot and resolve incidents and service requests related to unified communications and collaboration services

• Participate in major incident and outage management by performing impact analysis and coordinating resolution activities

• Manage escalations across support tiers, engineering teams and third-party vendors

• Monitor and maintain health and performance of UCC, Voice and Digital Workplace environments

• Collaborate with Engineering, Architecture and Project teams to integrate new Microsoft 365, UCC and SaaS tools

• Develop and maintain SOPs, knowledge base articles and operational documentation

• Provide technical guidance and mentorship to support teams

• Implement and validate security, compliance and governance controls

• Support meeting room deployments, migrations, upgrades and audits

• Conduct operational reviews and audits to identify service gaps and opportunities for optimization

About the Team

Our Digital Workplace Services Operations team is responsible for delivering 24x7 global operational support for unified communications, meeting rooms and collaboration technologies.

For US-based roles only: the anticipated hiring base salary range for this position is $86,500.00-$125,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.