Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorganChase within the Employee Platforms team, you'll be required to apply your depth of knowledge and expertise to all aspects of the Application management & deployment practices and resolving end user issues, as well as partner continuously with many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Deploy packaged software applications to production environments and troubleshoot or resolve related issues for end users and systems.
• Generate knowledge base articles and onboard solutions to colleagues and support teams.
• Handle advanced technical problems and create solutions that address business needs.
• Solve technical issues independently and collaborate to contribute ideas.
• Collaborate with business application stakeholders, packaging teams, infrastructure engineering, and operations teams to ensure successful software installation, deployment, upgrades, and release activities.
• Apply expertise in application management and deployment practices to resolve end-user issues.
• Partner continuously with stakeholders to stay focused on common goals and drive improvements.
• Embrace a culture of experimentation, learning, and continuous improvement.
• Work in a collaborative, diverse, and innovative environment to deliver solutions in the best interests of customers globally.
• Execute within a client-centric environment when working with teams and contributors.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Demonstrates strong experience managing application deployment in large-scale environments.
• Serve as an escalation point for software application rollout and deployment, supporting other team members.
• Apply advanced knowledge of Microsoft Windows 10/11 and Windows Server 2016/2022/2025.
• Understand products and technologies for applications and desktop virtualization and VDI environments (CVAD, Omnissa, MS Azure).
• Utilize advanced Microsoft App-V 5.1.x skills, including deployment, user custom config XML files, connection groups, and Office add-ins integration.
• Troubleshoot and manage the latest Microsoft Configuration Manager Product Suite (SCCM) and 1E Nomad.
• Deliver applications using advanced knowledge of Citrix Virtual Apps and Desktop (CVAD).
• Apply understanding of Microsoft Remote Desktop Services (RDS/Terminal Services).
• Develop and maintain advanced scripting solutions using VB Script and PowerShell.
• Develop tools to enable end-to-end systems automation and orchestration in software delivery and deployments.

Preferred qualifications, capabilities, and skills

• Integrate and manage Microsoft Office products and custom Office add-ins.
• Deploy and manage applications on Apple Mac and Unix/Linux systems.
• Develop software using programming languages such as PowerShell, Java, Python, Angular, Node, or React.
• Implement CI/CD pipelines using tools such as GitHub and Bitbucket.