Description

As a member of our Infrastructure Engineering team, you will design and implement cloud contact center infrastructure and application components for our firm's journey to AWS Contact Center in the Business Collaboration space. You will leverage your expertise in software, applications, and technical processes to enhance the infrastructure engineering discipline. You will apply your technical knowledge and problem solving methodologies to build cloud Infrastructure components, applications, and integrations that will serve our client-facing employees, ensuring efficient and effective solutions. You'll help develop functional goals and priorities that align with our overall strategy. You will use your hands-on experience building scalable solutions to pave the successful way for our team. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

The Collaboration and Communication Product Line at JP Morgan Chase is responsible for the engineering, developing and supporting enterprise-wide solutions that allow our global workforce of over 250K+ employees to effectively collaborate and communicate internally and with our global client base. Our products drive the productivity for our global customer base and are the heartbeat of the firm. Our global scale, variety of businesses and video first culture presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. Our customers come from all walks of life; this also hold true for us. We value diverse teams, not only because it's the right thing to do, but because we believe that it makes us stronger. Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

Job Responsibilities

• Apply technical expertise and problem-solving methodologies focusing on infrastructure engineering for designing and implementing cloud contact center Infrastructure and Application systems at scale.
• As a member of the team, we look first and foremost for people who are passionate around solving business problems through teamwork, innovation, product development & engineering practices.
• You will be required to apply your depth of knowledge and expertise to all aspects of the software development and platform engineering lifecycle, working in agile product teams and partnering with stakeholders to stay focused on common goals aligned to our employees and customers.
• The sky is the limit: We expect you to push product boundaries and explore areas including AI/ML, serverless computing and cloud contact center technologies to achieve our goals.
• You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers and our team. Partner with application and infrastructure teams to deliver solutions.
• Demonstrate flexibility and a willingness to quickly learn and adapt to new technologies as needed.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in Computer Science or related disciplines with minimum 7+ years of applied experience
• Experience in developing, debugging, and maintaining code in a large corporate environment
• Proficiency in one of the modern programming languages; backend - Python, Java, JavaScript etc.
• Well versed with Infrastructure as a Code with Terraform
• Able to design and implement applications on AWS public cloud. Experience with AWS cloud, including migration and optimization for cost efficiency and performance.
• Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbucket)
• Ability to execute implementation plans for high-performance, fault-tolerant systems within complex environments.
• Working knowledge of Database technologies (RDBMS, SQL, NoSQL)
• Overall knowledge of the Software Development Life Cycle - Agile Methodology
• Experience in development and design of Rest APIs

Preferred Qualifications, Capabilities, and Skills

• AWS certified developer and/or Architect certification is preferred
• Knowledge and hands-on experience with tools such as Jira, Confluence, ServiceNow and Agile methodologies.
• Cloud Contact Center (AWS connect) is a big plus

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.