Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Information Technology & Audio Visual Manager is a highly visible role with exposure to guests and senior leadership.

The IT & AV Manager is responsible for maintaining the overall operation of the Information Technology and Audio Visual infrastructure of the entire facility. The IT & AV Manager functions as Business Manager for Technology and Audio Visual to ensure all areas of the hotel are supported with proper systems and solutions in accordance with the brand standards of the hotel and company. Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required.

The IT & AV Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on-site training to promote efficient operations and answer questions to avoid or resolve systems-related problems, establish policies and procedures, purchase operating equipment, budgeting computer related items, and maintain relationships with corporate office and Hyatt technology support team.

Work also involves conferring with programmers, application experts and computer operators in order to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.

Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of one year with WAN/LAN infrastructure and property management systems.

The IT & AV Manager must be able to work independently, as well as, with others.

Responsibilities include but are not limited to:

• Coordinate with contractors, IT and AV vendors, and hotel operations to maintain building functionality.
• Partnering with Sales & Events to support with deployment and support of IT and Audio Visual Equipment, including engaging with guests and meeting planners as the designated on-site point of contact
• Management of scheduled productions, purchasing new equipment, monitoring existing inventory, and the day-to-day operations including setting up and breaking down audio-visual equipment and building relationships with internal and external stake holders
• Working with supervisory personnel, owners, sub-contractors, and design professionals to discuss and resolve matters such as warranty issues and construction-related problems
• Oversee the working order of all hotel systems including but not limited to TVs, Phones, Internet, Digital Key, In-Room Entertainment, Fitness Equipment, Key Card Readers, Electronic Locks, CCTV
• Support Food and Beverage division systems including Point of Sales Systems hardware and software, Credit Card Readers, Phones
• Execute contracts and negotiate revisions, changes and additions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors
• Develop and implement quality control programs
• Develop all departmental operating standards and procedures
• Troubleshoot IT/AV situations in a timely manner as they are requested from hotel departments and hotel guests as it related to IT operating systems.
• Maintain communications with Corporate Staff

Hyatt Centric Congress Avenue Austin is in the heart of downtown Austin, featuring 246 guestrooms, 3,000 sq ft. of dedicated meeting space, and two exciting F&B concepts including an 8th floor rooftop bar. The hotel's boho-chic residential design reflects Austin's rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.

" Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law."

Qualifications

• Prefer candidate with 3+ years of experience in IT or AV, or similar experience
• Technical knowledge of how-to setup, install, troubleshoot, and break down audio visual equipment including cameras, microphones, projectors, and monitors
• Open schedule availability and ability to work a flexible schedule based on business needs
• Experience in dealing with multiple guests, clients, hotel associates, and management
• Proficient in network management
• Excellent written and verbal communication skills required
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Prior equipment specifying and purchasing experience preferred
• Service-oriented style with professional presentations skills
• Proven leadership skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Office