Description

About Sandia

Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

What Your Job Will Be Like

Organization 05196, Information Technology Services, is seeking highly self-motivated and innovative Information Enterprise Systems Technologists with a background in information technology. The selected candidate will be responsible for partnering with other IT service providers and team members to ensure that appropriate IT solutions are delivered to meet business needs of the High Security Operations (HSO) users on upper-level LANs. They will also be responsible for remote and local user technical assistance, including hardware set up, software installs and problem-solving, installing, and uninstalling software, working in and managing ticket queues, working on small and full scope projects, supporting fielded equipment, providing support with deployed systems, performing systems maintenance, coordination of Video Teleconferencing (VTC) meetings, connecting VTC meetings, and troubleshooting VTC equipment.

The successful candidate will research, assemble, and visualize various data sources used for conduct and identification of process improvement of the services provided by Information Technology Services Support staff.

On any given day, one may be called upon to:

• Develop, install, test, administer, and document commercial off-the-shelf software
• Support a wide range of computer hardware, including servers, file storage subsystems, peripherals and VTC equipment
• Work with other groups at Sandia to ensure proper network and cybersecurity integration
• Understand technical specifications and dependency
• Create, maintain, and integrate report visualizations from various systems
• Determine integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs
• Research, assemble, and evaluate information or data regarding End User Support Services
• Recommend sound, practical solutions to sophisticated issues
• Connect with customers, vendors, and other technical support staff
• Translate business needs into technical solutions through reasoned application of information technology
• Oversees ULL conference room remodels from conception to fruition

Due to the nature of the work, the selected applicant must be able to work onsite.

Salary Range

$62,400 - $120,400

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require

• Associates degree plus 3 years' experience in Computing End-User Support Environment. In lieu of a degree, have a high school diploma and 5 or more years of IT or relevant experience may suffice
• Familiarity with computer hardware components and peripherals.
• Ability to diagnose and resolve software issues, including applications and operating systems.
• Experience with ticketing systems and remote support tools (e.g. (Service Now, Ivanti Neurons)
• Experience with Cisco and Crestron control panels
• Active DOE Q-level security clearance is required to start.
• Ability to obtain and maintain an SCI-level Clearance, which may require a polygraph test.

Qualifications We Desire

Ideally, we would like to see your background include some of the following:

• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Support and setup of Videoconferences and Videoconference equipment
• Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues.
• Have an active SCI Clearance to Start or DoD Secret with Reciprocity.
• Prior working experience with Sandia infrastructure
• Must be able to obtain a SCI for onsite support.
• Have an active Security + certification.
• Must be willing to take and pass a Polygraph, if necessary.
• Must be familiar with telephony terminology.
• Demonstrated ability to maintain and nurture vendor relationships.
• Demonstrated ability working with OGA's and bridging connections.
• Strong IT troubleshooting knowledge and expertise.

About Our Team

The Field Intelligence Element (FIE) performs high-impact, national security work for a broad segment of the Intelligence Community (IC). As part of the FIE Operations team, the Information Technology Services department enables the reliable and timely delivery of secure IT products and services to satisfy the unique requirements of the IC. Our IT products and services include servers, virtual environments, desktops, networking, storage and applications.

Posting Duration

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Security Clearance

Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.