Description

Job Summary

Obsidian Solutions Group (OSG) is seeking a customer-focused, technically capable Applications Engineer to support quoting, technical intake, and process selection for advanced manufacturing projects at our Fredericksburg, VA facility. This role plays a critical part in ensuring that prototype and small-batch manufacturing work is evaluated accurately, communicated clearly, and transitioned smoothly into production.

This is an exciting opportunity to join a rapidly growing team at a time of expansion. As part of our Advanced Manufacturing group, you will take ownership of customer engagement, quoting, and job setup while also gaining exposure to a broad range of workflows, including additive manufacturing, urethane casting, finishing, and quality processes. The role offers meaningful opportunities for growth in areas such as R&D support, workflow development, or future movement toward production management or technical leadership as our operations evolve.

Specific Responsibilities

• Customer Engagement & Quoting
• Serve as the primary technical point of contact for customer inquiries, quote requests, and general questions.
• Review customer models, drawings, and specifications to assess manufacturability.
• Recommend materials, manufacturing processes, and finishing options based on customer needs.
• Generate accurate quotes using established tools and workflows.
• Communicate lead times, technical considerations, and project expectations clearly to customers.
• Follow up on outstanding quotes and support successful project conversions.
• Job Setup & Production Coordination
• Create and maintain organized job folders and customer documentation.
• Translate customer requirements into clear production instructions for technicians, mold makers, and finishers.
• Coordinate with the production team to align job priorities, deadlines, and resource availability.
• Track project progress and update customers as needed throughout the build cycle.
• Ensure all customer requirements are captured accurately and communicated to the appropriate teams.
• Technical Support
• Perform light CAD edits or preparations for manufacturability when needed.
• Assist with basic file preparation for additive manufacturing or molding workflows.
• Support engineering reviews, DFM considerations, and technical discussions with customers.
• Contribute to internal documentation efforts, including SOPs, job instructions, or process updates.
• Continuous Improvement & Cross-Functional Support
• Participate in workflow evaluations and recommend process improvements within quoting, intake, or job setup.
• Support internal R&D builds or prototyping efforts when appropriate.
• Collaborate with production and quality staff to improve clarity, efficiency, and communication across the facility.
• Assist with light administrative tasks related to quote tracking, job creation, or customer updates.

• Experience in additive manufacturing, manufacturing support, prototyping, or a related technical field.
• Ability to interpret CAD models, drawings, and basic GD&T.
• Strong communication skills with the ability to explain technical concepts to customers.
• Familiarity with SLA, FDM, or urethane casting processes.
• Ability to manage multiple projects, maintain organized records, and follow structured workflows.
• Comfort working in a fast-paced, hands-on production environment.
• Strong attention to detail and a commitment to accuracy in customer communication and job setup.
• Physical Requirements and Work Environment
• On-site role in a manufacturing and R&D facility.
• Requires working near machinery, tools, and production materials.
• Must be comfortable navigating shop environments and performing minor hands-on tasks.
• Occasional support for demonstrations, testing, or evaluation events may be required.

Travel Requirements

• Limited travel (<15%) to support customer engagements, demonstrations, or validation activities

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. 

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

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